Return and Refund Policy

Warehousely provides a return process designed to be clear and consistent. This policy applies in addition to any consumer rights available under applicable law.

Key Details

• Return window: Return requests must be submitted within 90 days of delivery.
• Restocking fee: None.
• Return shipping: The customer is responsible for return shipping costs unless the item is damaged or incorrect.
• Refund timeline: Refunds are processed within 7 business days after return approval and inspection.

90-Day Money Back Terms
A return or refund request may be submitted within 90 days of delivery. If approved, return instructions and next steps will be provided.

Return Eligibility

• Items must be unused, unworn, unwashed, and returned in original condition.
• Original tags and packaging should be included where applicable.
• Proof of purchase is required (order confirmation email is accepted).

How to Request a Return

• Contact us first: Submit your request through the Contact Us page before sending any items back. Include your order number and the item(s) you wish to return. A reason for return may be included but is optional.
• Wait for approval: Returns sent without prior approval may not be processed. If approved, detailed return instructions will be provided.
• Secure packaging: Package items carefully to reduce the risk of damage during return transit.

Return Shipping Responsibility
Return shipping costs are the responsibility of the customer for returns due to preference, change of mind, or exchange requests.

If an item arrives damaged or incorrect, contact us promptly through the Contact Us page to arrange a resolution.

Refunds
Once the returned item is received and inspected, approved refunds are issued to the original payment method. Please allow up to 7 business days after approval for processing. No restocking fees are charged.

Exchanges
To request an exchange, contact us through the Contact Us page with your order number and the item you want to exchange. Exchange requests must meet the same eligibility conditions listed above.

Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, contact us immediately through the Contact Us page. Include your order number and, where possible, a clear photo of the issue for review.

Order Cancellations
Cancellation requests must be submitted as soon as possible through our Contact Us page. Orders may be canceled before processing begins. Once processing has started, cancellation may not be available. After shipment, returns must follow the applicable return procedure.